Terms & conditions

1. Introductory provisions

These terms & conditions (hereinafter the “terms & conditions”) of the association Nech mě růst, z.s., with its registered office at Dandova 2619/13, Horní Počernice, 193 00 Praha, IČ: 19602529, registered in the register of associations kept by the Municipal Court in Prague under file no. L 77924 (hereinafter the “seller”), govern the mutual rights and obligations arising in connection with or on the basis of a purchase contract concluded between the seller and another natural or legal person (hereinafter the “buyer”) through the seller’s online shop.

These terms & conditions apply to the sale of goods in our little shop. Bookings of experiences and stays at the Meadow are governed by separate terms for experiences at the Meadow; donations and virtual adoptions are not covered by these terms at all — they are governed by a gift contract under the Civil Code.

2. Information about goods and prices

Information about the goods, including the prices of individual goods and their main characteristics, is listed with each item in the shop’s catalogue. The prices of goods are inclusive of all taxes and fees. The prices of goods remain valid for as long as they are displayed in the online shop. This provision does not preclude the conclusion of a purchase contract on individually agreed terms.

3. Order and conclusion of the purchase contract

The buyer places an order by filling in the order form in the online shop. No registration or customer account is needed — the shop neither requires nor offers one.

When placing an order, the buyer selects the goods, the number of items, and the method of payment and delivery. Before submitting the order, the buyer is able to check and change the data they have entered into the order.

The order is submitted using a button expressly labelled “Order with an obligation to pay”. By pressing it, the buyer confirms that they have read these terms & conditions and the privacy policy, and undertakes to pay the purchase price including delivery costs, the amount of which the seller will communicate in the order confirmation.

The purchase contract is concluded at the moment the seller delivers an order confirmation to the buyer’s e-mail address. At the same time, the seller sends the buyer the payment details including the variable symbol. The seller reserves the right not to confirm an order if the goods are out of stock or if the price shown for the goods is obviously incorrect; in such a case the seller informs the buyer without delay and refunds any amount already paid in full.

4. Payment terms and delivery of goods

The buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:

• by cashless transfer to the seller’s bank account no. 2002645872 / 2010, held with Fio banka, a.s.

The seller does not require the buyer to make any advance payment or other similar payment in advance. Payment of the purchase price before dispatch of the goods is not a deposit. There is no payment gateway on the website — payment is made solely by bank transfer.

Delivery of goods

The seller dispatches the goods to the buyer within 10 business days of receiving payment to the bank account. The risk of damage to the goods passes to the buyer at the moment the buyer takes over the goods from the carrier.

Delivery costs are borne by the buyer. Because we send parcels one at a time and their price differs by size, weight and destination, the delivery costs cannot be determined at the moment the order is submitted — the seller notifies the buyer of the specific amount together with the payment details in the order confirmation. The buyer pays them together with the purchase price, so they know them before paying; the buyer is not obliged to pay costs they were not informed of in advance. If the buyer does not agree with the delivery price communicated to them, they may withdraw from the contract without any penalty and the seller refunds everything already paid. If the buyer fails to take over the goods without reason, they pay the seller the costs actually incurred for re-delivery.

5. Withdrawal from the contract

A buyer who concluded the purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract without giving a reason within 14 days of taking over the goods. The deadline is met if the notice of withdrawal is sent on the last day of the period.

How to withdraw. Simply send us an unambiguous notice of withdrawal — by e-mail to info@nechmerust.org or by letter to our registered office. You may use the model form below, but it is not mandatory; a message in your own words making it clear that you are withdrawing is sufficient. We will confirm receipt of the withdrawal without undue delay.

Returning the goods. Send the goods back no later than 14 days from the withdrawal. The cost of returning the goods is borne by the buyer. Please return the goods undamaged, clean and including accessories; the buyer is liable for any reduction in the value of the goods resulting from handling them in a manner other than what is necessary to become acquainted with their nature and properties.

Refund. We will return the purchase price paid, including delivery costs, to the buyer within 14 days of the withdrawal, to the bank account from which the payment came or to an account specified by the buyer. If the buyer withdraws before the goods are delivered, we refund the entire amount; if they withdraw after taking over the goods, we are not obliged to refund before the buyer hands the goods over to us or proves that they have sent them. If the buyer chose a delivery method other than the cheapest one offered, we refund delivery costs in the amount corresponding to the cheapest method offered.

The buyer may not withdraw from the purchase contract, in particular, in the cases of:

• the supply of goods that were modified according to the buyer’s wishes or for their person,
• the supply of goods that are perishable, as well as goods that were irreversibly mixed with other goods after delivery,
• the supply of goods in sealed packaging that the buyer removed from the packaging and that cannot be returned for hygiene reasons.

Model form for withdrawal from the contract

Complete and return this form only if you wish to withdraw from the contract. Use of the form is not mandatory.

Notice of withdrawal from the contract
Addressee: Nech mě růst, z.s., Dandova 2619/13, Horní Počernice, 193 00 Praha, info@nechmerust.org
I hereby give notice that I withdraw from the contract of sale of the following goods: …
Order number: …
Date of order: … Date of receipt of goods: …
Consumer’s name and surname: …
Consumer’s address: …
Bank account number for the refund: …
Date and signature of the consumer (signature only when sent on paper): …

6. Rights arising from defective performance and complaints procedure

The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of §§ 1914 to 1925, §§ 2099 to 2117 and §§ 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection).

Complaints procedure

The buyer is obliged to assert a defect with the seller without undue delay, no later than within 24 months of taking over the goods. The buyer asserts a complaint by sending an e-mail to info@nechmerust.org with a description of the defect and a photograph of the defective goods.

The seller decides on the complaint no later than within 30 days of the day it is asserted (§ 19 of Act No. 634/1992 Coll.). A complaint may be resolved by repair, replacement of the goods, a reasonable discount, or a refund of the purchase price.

7. Out-of-court resolution of disputes and supervision

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Praha 2, IČ: 000 20 869, website: www.coi.cz, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract. A proposal for out-of-court dispute resolution may be submitted no later than 1 year from the day the buyer first asserted their right with the seller; the procedure is free of charge for the consumer.

Supervision of compliance with obligations under Act No. 634/1992 Coll., on consumer protection, is carried out by the Czech Trade Inspection Authority. Supervision of personal data protection is carried out by the Office for Personal Data Protection — details are in the privacy policy.

8. Final provisions

All arrangements between the seller and the buyer are governed by the legal order of the Czech Republic. If the relationship established by the purchase contract contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.

Last updated: 10 September 2026